Everything you wanted to know about jewelry repair
How long does the repair of the ring take?
Repair terms depend on the complexity of the work and usually amount to 3 to 14 days.We always strive to do the work as quickly as possible without prejudice to quality.You will receive the exact deadlines after free diagnostics of the product by our masters.
Is it possible to fix an old decoration without prejudice to its value?
Our jewelers specialize in the restoration of antique products while maintaining their historical value.We use gentle technologies and materials corresponding to the era of the creation of decoration.Each such work is accompanied by detailed advice and coordination of all stages of repairs.
What to do if the stone is lost from your favorite decoration?
We will select the exact replacement of the lost stone from our own collection or order the desired mineral from the trusted suppliers.Our masters will carefully fix the new stone with a guarantee of reliability.In most cases, we manage to find the perfect replacement without visible differences from the original.
How is the process of creating an individual decoration?
We start with a detailed consultation, where we discuss your wishes, sketches and budget.Then we develop a 3D model of the future product to visualize the result.After your approval, the masters begin to make jewelry with regular photo фreports on the progress of work.
Why are your prices higher than in some other workshops?
We use only professional equipment, high -quality materials and work with certified jewelers of the highest category.This guarantees the impeccable result and durability of the work performed.All types of services are provided with an expanded guarantee that ultimately saves your funds.
Is it possible to redo the old jewelry to the new one?
Yes, this is one of our specializations - the creation of modern jewelry from your old products.We offer several design options using existing materials.Thus, you get a unique decoration with the preservation of Sentimental Value and saving on materials.
How is the safety of my jewelry during repair ensured?
All products undergo mandatory photofixation when receiving and stored in a specialized safe with a security system.We conclude an official agreement with full liability.Many customers note our attentive approach to the preservation of their values.
What to do if I did not like the result of the work?
We value our reputation and are ready to modify the result until your expectations are fully complied with.In extremely rare cases, a refund is possible by agreement.In practice, 99% of customers are satisfied the first time due to the detailed coordination of all stages of work.